Refund policy

Permission to Return and to Receive Credit/REFUND
We will NOT accept return of merchandise with a change of mind.

'No refund for incorrect choice' or 'No refund if you change your mind'

Australian Competition and Consumer Commission (ACCC) website for information on your rights when things go wrong with products or services.

Sydney Stretchers & Framing can refuse to give you a free repair, replacement or refund if:

• you simply changed your mind
• you misused the product or service in a way that contributed to the problem
• you asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted
• a problem with a service was completely outside of the business’ control.